Shipping policy
Last updated: August 3, 2026
This Shipping Policy explains how Avino E-Trike handles orders placed on avinoetrike.com.
Order processing
Orders are usually processed within 1–3 business days after payment is authorized. Orders are not processed on weekends or U.S. federal holidays. You will receive an order confirmation and, when available, tracking information by email.
Shipping destinations and rates
Available destinations, shipping methods, and shipping charges are shown at checkout based on the delivery address, product, and carrier service. We currently focus on shipping within the United States. If your address cannot be served, we will contact you before fulfillment.
Delivery estimates
Delivery estimates shown at checkout are estimates, not guarantees. Actual delivery can be affected by carrier capacity, weather, holidays, address issues, transportation interruptions, and other events outside our control. A carrier delay does not automatically qualify an order for a refund.
Tracking and address accuracy
Please make sure your shipping address, apartment or unit number, phone number, and email address are correct before placing an order. If you need to correct an address, contact info@avinoetrike.com immediately. We cannot guarantee changes after an order enters fulfillment. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply.
Delivery problems
If tracking shows delivered but you cannot locate the package, contact the carrier first and then email info@avinoetrike.com with your order number. If a shipment arrives visibly damaged, photograph the package and product before use and contact us within 48 hours. Do not ride or charge a product that appears damaged.
Battery and carrier restrictions
The EM301 includes rechargeable battery components. Shipping methods and carrier requirements may limit how batteries can be transported. We may adjust the carrier or shipping method when required by applicable transportation rules and will contact you if an order needs a change.
Lost or delayed shipments
If a shipment is materially delayed or appears lost, contact info@avinoetrike.com with your order number and tracking number so we can work with the carrier. We are not responsible for delays caused by events outside our reasonable control, but we will make reasonable efforts to help resolve delivery issues.
Returns
For returns, please review our Return and Refund Policy and contact info@avinoetrike.com before sending anything back.