Refund policy

Last updated: August 3, 2026

We want you to feel confident ordering from Avino E-Trike. This Return and Refund Policy applies to purchases made on avinoetrike.com.

Returns
You may request a return within 30 days after delivery. To be eligible, the Igofor EM301 Trifold e-Mobility Scooter must be unused, unridden, unmodified, and returned in its original packaging with all accessories, manuals, and included parts.

Start a return by emailing info@avinoetrike.com with your order number, reason for the return, and photos when relevant. Please wait for our return instructions before shipping anything. Items sent without authorization may not be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during an unauthorized return shipment.

Damaged or incorrect orders
Please inspect your order when it arrives and contact us at info@avinoetrike.com within 48 hours if the product is damaged, defective, or incorrect. Include your order number and clear photos of the product, packaging, and shipping label so we can investigate and provide the appropriate solution.

Non-returnable items
We may decline returns for products that have been ridden, used, installed, modified, damaged after delivery, returned without original components, or are missing packaging and accessories. Gift cards and final-sale items are also non-returnable.

Refunds
After we receive and inspect an approved return, we will email you whether the refund is approved. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error or a confirmed product defect. Please allow 5–10 business days for your bank or payment provider to post an approved refund.

Cancellations
If you need to cancel an order, contact info@avinoetrike.com as soon as possible. We will try to honor cancellation requests received before fulfillment, but an order cannot be canceled once it has shipped.

Warranty and safety
This policy does not replace any separate manufacturer warranty. For warranty or safety questions, contact info@avinoetrike.com before riding or modifying the product.